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Introduction
Welcome to the Crossword.in
(“Website” or “Crossword.in”) service
provided by Crossword. This website is owned and operated by
Crossword Bookstores Ltd, a public limited liability company.(
“Crossword Bookstores Ltd “ or Crossword', 'we' or
'us') Registered office located at Plot no C-30, Block
–G, Opposite SIDBI, Bandra-Kurla complex, Bandra (E),
Mumbai-400 51, Maharashtra, India & Support
Office located at Paradigm bldg, 1st floor,
A wing, Mindspace, Link road, Malad (W), Mumbai-400064. In using
Crossword.in service of Crossword you are deemed to have
accepted the Terms and Conditions of the agreement listed below or
as may be revised from time to time, which is, for an indefinite
period and you understand and agree that you are bound by such
terms till the time you access the website. If you want to ask us
anything about these terms & conditions or have any comments or
complaints on or about our website, You can reach us at our
customer care number
022 4249 8084 /
1800 3000 1203 /
022 3368 5045 9:30 am
to 7:00 pm Monday to Friday, or you may email us
at estore@crossword.in .We will
make all attempts to respond to you within one working day.
We reserve the right to change these terms & conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.
Ownership of rights
All rights, including copyright, in
this website are owned by or licensed to Crossword Bookstores Ltd.
Any use of this website or its contents, including copying or
storing it or them in whole or part, other than for your own
personal, non-commercial use is prohibited without the written
permission of Crossword Bookstores Ltd. You may not modify,
distribute or re-post something on this website for any purpose.
Accuracy of content and invitation to offer
Crossword Bookstores
Ltd has taken every care in the preparation of the content of this
website, in particular to ensure that prices quoted are correct at
time of publishing and all merchandise have been fairly described.
All prices are displayed inclusive of VAT. Packaging may vary from
that shown. The weights, dimensions and capacities given are
approximate only. We have made every effort to display as
accurately as possible the colours of our merchandise that appear
on the website. However, as the actual colours you see will depend
on your monitor, we cannot guarantee that your monitor's display of
any colour will accurately reflect the colour of the merchandise on
delivery. To the extent permitted by applicable law, Crossword
disclaims all warranties, express or implied, as to the accuracy of
the information contained in any of the materials on this website.
Crossword shall not be liable to any person for any loss or damage
which may arise from the use of any of the information contained in
any of the materials on this website.
All merchandise /services and information displayed on Crossword.in (“Website” or “Crossword.in”) constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. Crossword.in reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the merchandise ordered. Dispatch of all the merchandise ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Crossword.in and the balance would continue to be an offer to Crossword.in and Crossword.in reserves the right to accept or reject such balance order. No act or omission of Crossword.in prior to the actual dispatch of themerchandise ordered will constitute acceptance of your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.
Eligibility to Use
Use of the Website is
available only to persons who can form legally binding contracts
under applicable law. Persons who are “incompetent to
contract” within the meaning of the Indian Contract Act, 1872
as amended from time to time including its reenactment thereof
& un-discharged insolvents etc. are not eligible to use the
Website. If your age is below 18 years, you are prohibited to
use/purchase/contract from/with this website. Such persons are also
prohibited from purchasing any material which is for adult
consumption the sale or purchase of which to/by minors are strictly
prohibited. Crossword.in reserves the right to terminate your
membership and refuse to provide you with access to the website if
Crossword.in discovers that you are under the age of 18 years. The
website is not available to persons whose membership has been
suspended or terminated by Crossword.in for any reason whatsoever.
If you are registering as a business entity, you represent that you
have the authority to bind the entity to this User Agreement.
Unless otherwise specified, the materials on this website are
directed solely at those who access this web from India.
Crossword.in makes no representation that any merchandise or
services referred to in the materials on this web are appropriate
for use, or available outside India. Those who choose to access
this website from outside India are responsible for compliance with
local laws if and to the extent local laws are applicable.
Crossword.in will deliver the merchandise only within in India and
will not be liable for any claims relating to any merchandise
ordered from outside India. Some Indian states prohibit direct sale
of merchandise from other states and require special documentation
to effect such a sale without dual taxation, if Crossword.in
receives a order from such states or to be delivered to such states
(to see a list please refer our shipping policy) under such
circumstances Crossword.in retains the right to accept or reject
the order.
Those who choose to
access this website from Indian states which restrict such use are
responsible for compliance with local laws if and to the extent
local state laws are applicable. Crossword.in will deliver the
merchandise only within states having open import policy and will
not be liable for any claims relating to any merchandise ordered
from restricted states.
Except where
additional terms and conditions are provided which are merchandise
specific, these terms and conditions supersede all previous
representations, understandings, or agreements and shall prevail
notwithstanding any variance with any other terms of any order
submitted. By using the services of Crossword.in you agree to be
bound by the Terms and Conditions.
Account and
Registration Obligations
Your Information is defined as any
information you provide to us in the registration, buying or
listing process, in the feedback area or through any e-mail feature
or a written letter or form mailed or submitted to any of our
stores and offices. We will protect your Information in accordance
with our Privacy Policy. If you use the Website, you are
responsible for maintaining the confidentiality of your password
and account and any activities that occur under your account.
Crossword shall not be liable to any person for any loss or damage
which may arise as a result of any failure by you to protect your
password or account. If you know or suspect that someone else knows
your password or suspect any unauthorised use of your password you
should notify us by contacting us immediately through the address
provided in the beginning of this agreement. If Crossword.in has
reason to believe that there is likely to be a breach of security
or misuse of the Crossword.in Website, we may require you to change
your password or we may suspend your account without any liability
to Crossword.in.
Crossword.in does not want to receive
confidential, proprietary or trade secret information through this
Website (excluding information related to any order you submit).
Please note that any information, materials, suggestions, ideas or
comments sent to Crossword.in will be deemed non-confidential. By
submitting any such information, you are granting Crossword.in an
irrevocable and unrestricted license to use, modify, reproduce,
transmit, display and distribute such materials, information,
suggestions, ideas or comments for any purpose whatsoever. However,
we will not use your name in connection with any such materials,
information, suggestions, and ideas or comments unless we first
obtain your permission or otherwise are required by law to do so.
You also agree and confirm:
To provide true, accurate, current and complete information about yourself as prompted by Crossword Registration Form or Guest details Form (such information being the “Registration Data”).
Usage Restrictions
You shall not use the Website for any
of the following purposes:
Book Rewards
Membership Program and its members
Members of Book Rewards Loyalty Program
of Crossword can accrue reward points for purchases made at
Crossword.in within the Terms of Use defined by Book Rewards
Program. Customers have to mention their 10 digit Books Rewards
Programme details at the time of billing in the space provided and
acknowledge that they are solely responsible for risks associated
with activating online reward point and will not hold Crossword or
any of its group/ affiliates companies responsible for any loss
arising due to such transactions. Members of Book Rewards Loyalty
Program of Crossword will not be able to redeem their book rewards
loyalty points on the website, they will have to go to the nearest
Crossword store to redeem the points. Crossword.in reserves the
right to obtain collateral authorization on member’s credit /
debit card for the full value of the order.
Quantity
Restrictions
Crossword.in reserves the right, at our
sole discretion, to limit the quantity of merchandise purchased per
person, per household or per order. These restrictions may be
applicable to orders placed by the same account, the same credit /
debit card, and also to orders that use the same billing and/or
shipping address. We will provide notification to the customer
should such limits be applied. Crossword.in also reserves the
right, at our sole discretion, to prohibit sales to any one as it
may deem fit.
Pricing Information
While Crossword.in strives to provide
accurate merchandise and pricing information, pricing or
typographical errors may occur. Crossword.in cannot confirm the
price of a merchandise until after you order. In the event that a
merchandise is listed at an incorrect price or with incorrect
information due to an error in pricing or merchandise information,
Crossword.in shall have the right, at our sole discretion, to
refuse or cancel any orders placed for that merchandise, unless the
merchandise has already been dispatched. In the event that an
merchandise is mis-priced, Crossword.in may, at its discretion,
either contact you for instructions or cancel your order and notify
you of such cancellation. Unless the merchandise ordered by you has
been dispatched, your offer will not be deemed accepted and
Crossword.in will have the right to modify the price of the
merchandise and contact you for further instructions using the
e-mail address provided by you during the time of registration, or
cancel the order and notify you of such cancellation. In the event
that Crossword.in accepts your order the same shall be debited to
your credit / debit card account and duly notified to you by email
that the payment has been processed. The payment may be processed
prior to Crossword.in dispatches the merchandise that you have
ordered. If we have to cancel the order after we have processed the
payment, the said amount will be reversed back to your credit /
debit card account.
We strive to provide you with best
value. However, sometimes a price online may not match the price in
a store in your particular geographic region and store pricing may
sometimes differ from online prices. Prices
and availability are subject to change without notice.
Cancellation
by Crossword.in
Please note that there
may be certain orders that we are unable to accept and must
cancel. We reserve the right, at our sole discretion, to refuse or
cancel any order for any reason. Some situations that may result
in your order being canceled include limitations on quantities
available for purchase, inaccuracies or errors in merchandise or
pricing information, or problems identified by our credit and
fraud avoidance department. We may also require additional
verifications or information before accepting any order. We will
inform you if all or any portion of your order is canceled or if
additional information is required to accept your order. If your
order is cancelled after your credit / debit card has been
charged, the said amount will be reversed back in your Card
Account.
We will seek authorization on
your Card for the aggregate amount of the order placed by you,
however, we may charge your card (capture) only with the amount
corresponding to the actual portion of the order that we are
able/willing to fulfill, and any associated shipping charges/taxes
and levies etc. Any surplus amount, for which we might have
originally sought and received an authorization on your card from
your Card Issuer, if not captured by us in the time period
stipulated by our Merchant Banker, will not be captured / charged.
If however the same is charged to your card / bank account in
error, we will refund it as soon as the same is realized by us or
brought to our notice, whichever is sooner. Crossword.in reserves
the right to capture / charge your card to the full or partial
authorized amount for the concerned order.
Cancellations by the customer
You may cancel your order or some merchandise in your order before we bill and ship the merchandise. You may also exchange the merchandise or get a refund by returning the merchandise (with the exception of Gift certificates & Book rewards membership) in unused, saleable condition in its original packaging along with original tags, for a return or an exchange, within 14 days from the date on which these merchandise are delivered. For details of how to exercise this right please see our Returns Policy. Crossword.in does not accept returns or exchanges of Gift vouchers & Book Rewards Membership. In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount, if any, charged to your card. However, orders placed for the Book Rewards Membership or gift vouchers cannot be canceled or returned. The customer agrees not to dispute the decision made by Crossword.in and accept Crossword.in decision regarding the cancellation.
Returns/Exchange at Crossword stores:
Returns/ Exchange through courier collection:
Financial
Details
You agree, understand and
confirm that the credit / debit card details or other financial
details provided by you for availing of services on Crossword.in
will be correct and accurate and you shall not use the credit
/debit card or financial facility which is not lawfully owned /
obtained by you. You also understand that any financial
information submitted by you is directly received by our acquiring
bank and not taken by Crossword.in. Crossword.in will not be
liable for any credit / debit card fraud. The liability for use of
a card fraudulently will be on you and the onus to 'prove
otherwise' shall be exclusively on you. All information collected
by us shall be governed as per our Privacy Policy.
Fraudulent
/Declined Transactions
Crossword.in and
its associated acquiring bank or financial institutions reserve
the right to recover the cost of merchandise, collection charges
and lawyers fees from persons using the Website fraudulently.
Crossword.in and its associated acquiring banks or financial
institutions reserve the right to initiate legal proceedings
against such persons for fraudulent use of the Website and any
other unlawful acts or acts or omissions in breach of these terms
and conditions.
Electronic Communications
When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Colors
We
have made every effort to display the colors of our merchandise
that appear on the Website as accurately as possible. However, as
the actual colors you see will depend on your monitor, we cannot
guarantee that your monitor's display of any color will be
accurate.
Reviews, Feedback,
Submissions
All reviews, comments,
feedback, postcards, suggestions, ideas, and other submissions
disclosed, submitted or offered to Crossword.in on or by this
Website or otherwise disclosed, submitted or offered in connection
with your use of this Website (collectively, the
“Comments”) shall be and remain Crossword.in property.
Such disclosure, submission or offer of any Comments shall
constitute an assignment to Crossword.in of all worldwide rights,
titles and interests in all copyrights and other intellectual
properties in the Comments. Thus, Crossword.in owns exclusively all
such rights, titles and interests and shall not be limited in any
way in its use, commercial or otherwise, of any Comments.
Crossword.in will be entitled to use, reproduce, disclose, modify,
adapt, create derivative works from, publish, display and
distribute any Comments you submit for any purpose whatsoever,
without restriction and without compensating you in any way.
Crossword.in is and shall be under no obligation (1) to maintain
any Comments in confidence; (2) to pay you any compensation for any
Comments; or (3) to respond to any Comments. You agree that any
Comments submitted by you to the Website will not violate this
policy or any right of any third party, including copyright,
trademark, privacy or other personal or proprietary right(s), and
will not cause injury to any person or entity. You further agree
that no Comments submitted by you to the Website will be or contain
libelous or otherwise unlawful, threatening, abusive or obscene
material, or contain software viruses, political campaigning,
commercial solicitation, chain letters, mass mailings or any form
of 'spam'.
Crossword.in does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website. You grant Crossword.in the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Crossword.in and its affiliates for all claims resulting from any Comments you submit. Crossword.in and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
Copyright
& Trademark
Crossword.in and its
suppliers and licensors expressly reserve all intellectual
property rights in all text, programs, merchandise, processes,
technology, content and other materials, which appear on this
Website. Access to this Website does not confer and shall not be
considered as conferring upon anyone any license under any of
Crossword.in or any third party's intellectual property rights.
All rights, including copyright, in this website are owned by or
licensed to Crossword.in. Any use of this website or its contents,
including copying or storing it or them in whole or part, other
than for your own personal, non-commercial use is prohibited
without the permission of Crossword.in. You may not modify,
distribute or re-post anything on this website for any purpose.
The Crossword.in names and logos and all
related merchandise and service names, design marks and slogans
are the trademarks or service marks of Crossword Bookstores Ltd.
All other marks are the property of their respective companies. No
trademark or service mark license is granted in connection with
the materials contained on this Website. Access to this Website
does not authorize anyone to use any name, logo or mark in any
manner.
References on this Website to
any names, marks, merchandise or services of third parties or
hypertext links to third party websites or information are
provided solely as a convenience to you and do not in any way
constitute or imply Crossword.in endorsement, sponsorship or
recommendation of the third party, information, merchandise or
service.
Crossword.in is not responsible
for the content of any third party websites and does not make any
representations regarding the content or accuracy of material on
such websites. If you decide to link to any such third party
websites, you do so entirely at your own risk.
All
materials, including images, text, illustrations, designs, icons,
photographs, programs, music clips or downloads, video clips and
written and other materials that are part of this Website
(collectively, the 'Contents') are intended solely for personal,
non-commercial use. You may download or copy the Contents and
other downloadable materials displayed on the Website for your
personal use only. No right, title or interest in any downloaded
materials or software is transferred to you as a result of any
such downloading or copying. You may not reproduce (except as
noted above), publish, transmit, distribute, display, modify,
create derivative works from, sell or participate in any sale of
or exploit in any way, in whole or in part, any of the Contents,
the Website or any related software. All software used on this
Website is the property of Crossword.in or its suppliers and
protected by Indian and international copyright laws. The Contents
and software on this Website may be used only as a shopping
resource. Any other use, including the reproduction, modification,
distribution, transmission, republication, display, or
performance, of the Contents on this Website is strictly
prohibited. Unless otherwise noted, all Contents are copyrights,
trademarks, trade dress and/or other intellectual property owned,
controlled or licensed by Crossword.in ,one of its affiliates or
by third parties who have licensed their materials to Crossword.in
and are protected by Indian and international copyright laws. The
compilation (meaning the collection, arrangement, and assembly) of
all Contents on this Website is the exclusive property of
Crossword.in and is also protected by Indian and international
copyright laws.
Objectionable Material
You understand that by using this Website or any services provided on the Website, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, Crossword.in and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
Indemnity
You
agree to defend, indemnify and hold harmless Crossword.in, its
employees, directors, officers, agents and their successors and
assigns from and against any and all claims, liabilities, damages,
losses, costs and expenses, including attorney's fees, caused by
or arising out of claims based upon your actions or inactions,
which may result in any loss or liability to Crossword.in or any
third party including but not limited to breach of any warranties,
representations or undertakings or in relation to the
non-fulfillment of any of your obligations under this User
Agreement or arising out of your violation of any applicable laws,
regulations including but not limited to Intellectual Property
Rights, payment of statutory dues and taxes, claim of libel,
defamation, violation of rights of privacy or publicity, loss of
service by other subscribers and infringement of intellectual
property or other rights. This clause shall survive the expiry or
termination of this User Agreement.
Termination
This User Agreement is effective unless and until terminated by either you or Crossword.in. You may terminate this User Agreement at any time by informing us in writing through Indian postal system by registered post, that you no longer wish to be associated with this website, provided that you discontinue any further use of this Website.
Crossword.in may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination will be without any liability to Crossword.in. Upon any termination of the User Agreement by either you or Crossword.in, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the User Agreement or otherwise. Crossword.in’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the merchandise already ordered from the Website or affect any liability that may have arisen under the User Agreement.
Limitation
of Liability and Disclaimers
The Website
is provided without any warranties or guarantees and in an
“As Is” condition. You must bear the risks associated
with the use of the Website.
The Website
provides content from other Internet websites or resources and
while Crossword.in tries to ensure that material included on the
Website is correct, reputable and of high quality, it cannot
accept responsibility if this is not the case. Crossword.in will
not be responsible for any errors or omissions or for the results
obtained from the use of such information or for any technical
problems you may experience with the Website.
This
disclaimer does not apply to any merchandise warranty offered by
the manufacturer of the merchandise as specified in the
merchandise specifications. This disclaimer constitutes an
essential part of this User Agreement.
To
the fullest extent permitted under applicable law, Crossword.in or
its group/ affiliates companies or its suppliers shall not be
liable for any indirect, incidental, special, consequential or
exemplary damages, including but not limited to, damages for loss
of profits, goodwill, use, data or other intangible losses arising
out of or in connection with the Website, its services or this
User Agreement.
Without prejudice to the
generality of the section above, the total liability of
Crossword.in to you for all liabilities arising out of this User
Agreement be it in tort or contract is limited to the amount
charged to you, against the value of the merchandise ordered by
you.
Crossword.in, its associates and
technology partners make no representations or warranties about
the accuracy, reliability, completeness, currentness and/or
timeliness of any content, information, software, text, graphics,
links or communications provided on or through the use of the
Website or that the operation of the Website will be error free
and/or uninterrupted. Consequently, Crossword.in assumes no
liability whatsoever for any monetary or other damage suffered by
you on account of the delay, failure, interruption, or corruption
of any data or other information transmitted in connection with
use of the Website; and/or any interruption or errors in the
operation of the Website.
Website Security
You
are prohibited from violating or attempting to violate the security
of the Website, including, without limitation,
Violations of system or network security may result in civil or criminal liability. Crossword.in will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from Crossword.in on this Website and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Internet Explorer).
Entire
Agreement
If any part of this agreement
is determined to be invalid or unenforceable pursuant to
applicable law including, but not limited to, the warranty
disclaimers and liability limitations set forth above, then the
invalid or unenforceable provision will be deemed to be superseded
by a valid, enforceable provision that most closely matches the
intent of the original provision and the remainder of the
agreement shall continue in effect. Unless otherwise specified
herein, this agreement constitutes the entire agreement between
you and Crossword.in with respect to the Crossword.in
websites/services and it supersedes all prior or contemporaneous
communications and proposals, whether electronic, oral or written,
between you and Crossword.in with respect to the Crossword.in
websites/services. Crossword.in failure to act with respect to a
breach by you or others does not waive its right to act with
respect to subsequent or similar breaches.
Privacy
Policy
We do not sell or rent your
personal information to third parties for their marketing purposes
without your explicit consent and we only use your information as
described in the Privacy Policy. We view protection of your
privacy as a very important community principle. We understand
clearly that you and your Information is one of our most important
assets. We store and process your Information on computers located
in India and abroad that are protected by physical as well as
technological security devices. We use third parties to verify and
certify our privacy principles. If you object to your Information
being transferred or used in this way please do not use the
Website.
Governing Law and Jurisdiction
This User Agreement shall be construed
in accordance with the applicable laws of India. The Courts at
Mumbai shall have exclusive jurisdiction in any proceedings arising
out of this agreement.
Any dispute or
difference either in interpretation or otherwise, of any terms of
this User Agreement between the parties hereto, the same shall be
referred to an independent arbitrator who will be appointed by
Crossword Bookstores Ltd and his decision shall be final and
binding on the parties hereto. The above arbitration shall be in
accordance with the Arbitration and Conciliation Act, 1996 as
amended from time to time. The arbitration shall be held in Mumbai.
The High Court of judicature at Mumbai alone shall have the
jurisdiction and the Laws of India shall apply.
Modification
of Terms and conditions of Service
Crossword.in
may at any time modify the User Agreement without any prior
notification to you. Subsequent to any modification of the User
Agreement, we will inform you of the modifications in the User
Agreement via e-mail at the address provided by you while
registering on Crossword.in. You can access the latest version of
the User Agreement at any given time on Crossword.in. You should
regularly review the User Agreement on Crossword.in. In the event
the modified User Agreement is not acceptable to you, you should
discontinue using the service. However, if you continue to use the
service you shall be deemed to have agreed to accept and abide by
the modified User Agreement.
Contact
Details:-
Support Office
Crossword
Bookstores Ltd
.
Paradigm
bldg, 1st Floor,
A-Wing,
Mind Space, Link
Road,
Malad (W)
Mumbai-400064
Phone
Numbers:
Tel: 022 4249 8060 / 022 6572 2845
Email: estore@crossword.in
THE WRITE PLACE recognizes that retaining your trust is one of the most important thing for our business and protecting your privacy is our highest priority.
We have prepared this Privacy Policy to help you understand how our website safeguards the personal information you provide to us on our websites, via email or through our service providers and distribution partners. THE WRITE PLACE is not responsible or accountable for the privacy information or practices of any third party such as third-party operating any site to which our websites contains a link. By downloading, accessing or using our websites, or providing information to us in connection with our websites, you agree to the terms and conditions of this Privacy Policy.
THE WRITE PLACE is committed to protecting your online privacy while you browse our website.
We urge you to read the privacy policy in its entirety so you will understand all of the practices and procedures we follow relating to your online privacy.
In this privacy policy, THE WRITE PLACE will inform you about the type of information that is collected about you on this website, how the information is collected, what the information will be used for and to whom it will be given. This privacy policy will also tell you how to limit our use of your personal information.
When you sign up to become a Registered User/Client/Publisher/Purchaser/End user you may be required to provide us with personal information about yourself, such as your name, address, phone number, and e-mail address (collectively, the “Personal Information”). We do not collect any Personal Information from you when you use our website or Platform unless you provide us with the Personal Information voluntarily (for example, by registering to use the Platform, requesting quote/live demo or joining our e-mail list).
In order to submit orders through the Platform, you will be required to provide certain information in addition to the Personal Information noted above. Such information may include a debit card number, credit card number, billing address, and similar information (collectively, the “Billing Information”).
In order to provide access to the Service while you are using a mobile device, we automatically collect geo-location information from your mobile device, your wireless carrier, or certain third-party service providers (“Geo-location Information”). Collection of such Geo-location Information occurs only when the platform is running on your mobile device. You may decline to allow us to collect such Geo-location Information, in which case The Write Place will not be able to provide certain services to you. Because your Geo-location Information is subject to abuse by others, please be sure to manage your mobile device and privacy preferences on the Platform on an ongoing basis.
In addition to the Personal Information, the Billing Information, and the Geo-location Information, we may collect additional information (collectively, the “Other Information”). Such Other Information may include:
Information that we automatically collect when you use the Platform, such as the type of device from which you access the Platform, your IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Platform you visit, what you order, and similar information concerning your use of the Platform.
Generally cookies identify the user and not the computer. Also it is required that if financial transaction are being carried out by the site every transaction is authorized explicitly by the user and no financial information is either cached or stored in cookies.
"Cookies" are pieces of information that are stored by your web browser on your computer's hard disk, for record-keeping purposes. Cookies only identify your computer and not you personally.
THE WRITE PLACE makes use of cookies to store your preferences, record session information, collect information on how you visit and access our websites, and to tailor our web pages to your needs. We also use cookies to analyze and measure the effectiveness of our email communications, website features and offerings, and advertisements. Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites.
How We Use and Disclose Your Personal Information
We use your personal information in the following ways:
If you connect to THE WRITE PLACE through any social networking sites such as Facebook and Twitter, the information that you will share with those sites is governed by their privacy policies.
Some of the Personal Information we collect is shared with our service providers (e.g. CC Avenue, Adobe) who are directly involved in fulfilling the services you have made from us. We only provide our service providers with your name and your local contact details and not any other Personal Information. If you decide to provide any Personal Information directly to our service providers, we recommend that you review the respective service providers's privacy policy to determine how they may use or disclose your Personal Information.
We also share your Personal Information with third parties contracted to provide us with marketing and data reporting services who are bound by an obligation of confidentiality and with other third-party marketing partners.
We currently contract with several third-party online partners to help manage and optimize our Internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. To do this, we use web beacons and cookies provided by such marketing companies in connection with our websites. The information we collect helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can "opt-out" of our ability to analyze such data by clicking here..
We may also use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, or that of our affiliates, you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may use and disclose Other Information for any purpose. In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information, as long as it is so combined.
THE WRITE PLACE seeks to maintain the integrity and security of your Personal Information. We use industry-standard protocols while receiving and transferring your Personal Information.
We seek to store your Personal Information in secure operating environments that are not accessible to the general public. We also ensure that the security measures are in place to protect against the loss, misuse or alteration of your Personal Information by our employees or third parties, however, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. THE WRITE PLACE will not be held responsible for events arising from unauthorized access to your Personal Information. We will rely on you for telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from our website and let you know what steps can be taken to rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.
Our website may contain links to other Internet websites. We encourage contributors and other third parties to implement policies and practices that respect your privacy. We are not, however, responsible for any other website’s privacy practices or website content.
We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by THE WRITE PLACE. Inclusion of any linked website on our website does not imply approval or endorsement of the linked website by us. If you decide to leave our website and access these third-party sites, you do so at your own risk
THE WRITE PLACE reserves the right to change this Privacy Policy by posting the changes on its website. You can determine when this Privacy Policy was last updated by reviewing the "LAST UPDATED" legend below. We ask that you review this privacy policy from time to time to ensure that you are familiar with the latest version of the policy.
To correct or update any other Personal Information, or if you have any questions about THE WRITE PLACE website’s Privacy Policy, then please email our Privacy Officer at privacy@thewriteplace.in.
By using this website, you agree to the terms of, as well as any posted changes to, this Privacy Policy.
If you do not agree to the terms of our Privacy Policy, DO NOT use our website.
Privacy Policy
Crossword Bookstores Limited (CBL) respects your privacy. This Privacy Policy outlines the manner your data is collected and used by CBL. You are advised to please read the Privacy Policy carefully. By accessing the services provided by Crossword.in you agree to the collection and use of your data by Crossword.in in the manner provided in this Privacy Policy.
If you have questions or concerns regarding this statement, you can contact us at 022 6191 6191 (9:00 am to 9:00 pm) or email us at estore@crossword.in
The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by Crossword.in or to the people that are not engaged, employed or managed by Crossword.in
Through this document, we wish to make you:
•Feel at ease while using our websites.
•Feel confident while sharing information with us.
•Aware that you may contact us with your questions or concerns about privacy on this website.
•Aware that by using our websites you are agreeing to the collection of certain data.
Information that may be collected from you?
Crossword.in collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them.
Kindly, note that Crossword.in does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does Crossword have access to, or store, your complete card account information.
We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.
While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from “cookies” sent to your browser from web server cookies stored on your hard drive, including but not limited to:
•Computer-identification information.
•IP address, assigned to the computer which you use.
•The domain server through which you access our service.
•The type of computer you're using.
•The type of web browser you're using.
While you are transacting on our website personally identifiable information collected about you may include:
•First and last name.
•Email addresses.
•Contact details including phone numbers.
•PIN/ZIP code.
•Demographic profile (like your age, gender, occupation, education, address and durables owned).
•Personal preferences and interests (such as books, movies, music and so on); and
•Your opinion on services, products, features on our websites.
We may also collect the following information about:
•The pages you visit/access.
•The links you click on our website.
•The number of times you access the page.
•Things you view, add to bag, add to wish list.
•Other websites you open simultaneously while browsing on ours
You may terminate your account at any time by writing to us at estore@crossword.in, from the email ID you have used for creating your account login, and mentioning “Please close my Crossword.in account” in the subject line. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.
When / How do we collect the information?
We will collect anonymous traffic information from you when you visit our website.
We collect the personally identifiable information from you when you register with us or you transact as a guest. During registration you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests etc.) Upon registration users may receive communications from Crossword.in (e.g. newsletters, updates). Even when transact as a guest we collect identifiable information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number etc.).
We use this information to contact you about the services you are using on our website and services in which you have expressed interest.
When you purchase a product or service from us, we request certain personally identifiable information from you on our order form, in order to be able to fulfill your requested service. You must provide contact information (such as name, email, and shipping address).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
You have the option to provide demographic information (such as occupation, education and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our website.
If you choose to use our referral service to tell a friend about our website, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. Crossword.in does store this information and the information is used for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at estore@crossword.in to request that we remove this information from our database.
We are the sole owners of your information collected by us at different points on our Website.
We will collect personally identifiable information about you only as part of a voluntary registration process, guest check out, on-line survey, or contest or any combination thereof.
Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser.
The website contains links to other websites. We are not responsible for the privacy practices of such websites which we do not own, manage or control.
We may at certain times make chat rooms, forums, instant messenger and message boards and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone.
If you use a bulletin board or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
How is the information used?
We use your contact information to send you:
•Password reminder and registration confirmation.
•Special offers.
•Changes in the service policies or terms of use.
•Event based communications such as order information, renewal notices, invites, reminders etc.
Note: We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc.
We use your personal information to:
•Improve personalized features on our websites to enhance your shopping experience.
•To contact you for your account / profile related matters or any other reason as may be necessary.
•To provide the services requested by you example deliver merchandise ordered by you.
•To preserve social history as governed by existing law or policy.
We use anonymous traffic information to:
•Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes;
•Recognize your usage privileges to our website.
•Administer and manage smooth functioning of our website by diagnosing problems.
•Track your session and activities so that we can understand better how people use our website.
Who do we share your information with?
We do not share or rent your information with third parties except our agents and alliance partners.
Agents
We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfill orders, and credit / debit card processing companies to process the payment for goods and services ordered from Crossword.in website. These entities do not retain, store, share or use personally identifiable information for any other purposes.
Alliance Partners
We will share your information with our alliance partners who work with us or on our behalf to help provide you the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by Crossword.in.
We share email addresses with agents and Alliance partners. The agents and Alliance partners use the email address to confirm the deliveries, send notices and offer services related to the service.
We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:
•Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;
•To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of Crossword.in terms of use or to defend against legal claims;
•We have your permission;
•To provide products or services you've requested
We reserve the right to disclose your personal identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our websites.
We share your information with advertisers on an aggregate basis only
The security of your personal information and email address is important to us. When you enter sensitive information (such as credit / debit card number) on our acquiring bank’s system or order forms, they encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link http://www.verisign.com/
We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can email us at: estore@crossword.in
What choices are available to you regarding collection, use and distribution of your information?
You can accept or decline the cookies. All websites that are customizable require that you accept cookies. You must also accept cookies to register as someone for access to some of our services. For information on how to set your browser to alert you to cookies, or to reject cookies, go to http://www.cookiecentral.com/
Cookies
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this website. We do link the information we store in cookies to any personally identifiable information you submit while on our website.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers “help” file. Reference for cookies can be found at http://www.cookiecentral.com/
We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our website.
If you reject cookies, you may still use our website, but your ability to use some areas of our website, will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming.
Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transact as a guest or add items to shopping bag). A cookie cannot read data off your hard drive.
Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies.
This privacy statement covers the use of cookies by Crossword.in only and does not cover the use of cookies by any advertisers.
We do use cookies on point of collection pages of email address but we do not use them in emails.
Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.
Crossword.in includes links to other websites. Such websites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can know where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these websites via a link from the website's homepage, you should contact the website directly for more information.
Voluntary disclosure of information.
Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to use our websites. However, we offer some services only to visitors who do register:
You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. Crossword.in reserves the right to send you certain service related communication, considered to be a part of your Crossword.in account without offering you the facility to opt-out. You may update your information and change your account settings at any time.
We provide you with the opportunity to opt-out of having your email address used for certain purposes, when we ask for this information. For example, if you purchase a product / service but do not wish to receive any additional marketing material from us, you can indicate your preferences. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by selecting your preferences in “My Account”. If you still face an issue then you may contact us at 022 6191 6191 or email us at estore@crossword.in.
If your personally identifiable information or email address change, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Support at estore@crossword.in
Upon request, we will remove / block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.
If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.
What security procedures are in place to protect information from loss, misuse or alteration?
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on Crossword.in, your Crossword.in ID and Password are required in order to access your profile information.
To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.
Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this website, you agree that Crossword Bookstores Limited will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can send email us at estore@crossword.in
All information gathered on Crossword.in is securely stored within the Crossword.in controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet and, of course, any information you include in a posting to the discussion areas is available to anyone with internet access.
However the internet is an ever evolving medium. We may revise our privacy policy from time to time to incorporate necessary changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
How can you correct inaccuracies in the information?
To correct or update any information you have provided, our websites allow you to do it online.
Policy updates
We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage.
If we decide to make changes in our email practices, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
You can offer your views, suggestions, if any, by submitting the filled in feedback form online.
Contact Details:-
Support Office
Crossword Bookstores Ltd.
Paradigm bldg, 1st Floor,
A-Wing,
Mind Space, Link Road,
Malad (W)
Mumbai-400064
Phone Numbers:
Tel: 022 4249 8030
Fax: (022) – 42498060. (Pls intimate us before sending a fax)
Email: estore@crossword.in